Returns and Refunds
What is your returns and refund policy?
We will accept your return of an unused or defective item or a product that you are not completely happy with. We can accept returns by mail or in person if you are based in Auckland, New Zealand.
How long do I have to return my product?
We will accept returns on any products purchased within 30 days of the purchase date.
How much will I be refunded?
You will be fully refunded for the value of the items returned including shipping and any taxes.
How do I return my product?
We have a simple and free procedure for returns. You can either return your product by mail or in person.
How do I return my item by mail?
Simply email us describing your issue. After that, we will send you a pre-paid return. Print the pre-paid return label and carefully pack your items including the original invoice. Affix the pre-paid return label and drop it off at a carrier of your choosing.
How do I return my item in person?
Please email us at firstname.lastname@example.org to begin your return or refund. We will organise for a time for you to visit us in Auckland and return and refund your item.
How will I receive my refund?
Once we have received the return product we will automatically issue a refund to the original payment method used when placing your order (e.g. Credit Card, PayPal).