Returns

Want to return your purchase? No problem, read our FAQ below to begin your return process.

What is your returns and refund policy?

We will accept your return of an unused or defective item or a product that you are not completely happy with.  We can accept returns by mail or in person if you are based in Auckland, New Zealand.

How long do I have to return my product?

We will accept returns on any products purchased within 30 days of the purchase date.   

How much will I be refunded?

You will be fully refunded for the value of the items returned including any taxes. 

How do I return my product?

We have a simple and free procedure for returns.  You can either return your product by mail or in person.

How do I return my item by mail?

Simply email us describing your issue.  After that, we will email you a pre-paid return.  Print the pre-paid return label and carefully pack your items including the original invoice.  Affix the pre-paid return label and drop it off at a NZ Post outlet of your choosing. 

How do I return my item in person?

Please email us at jordan@jouclub.nz to begin your return or refund.  We will organise for a time for you to visit us in Auckland and return and refund your item.

How will I receive my refund?

Once we have received the return product we will automatically issue a refund to the original payment method used when placing your order (e.g. Credit Card, PayPal).